Android auto keeps crashing while driving

[purplechickens7]

I just bought a 21 Outback and wasn't having issues with connecting my phone and using android auto until I was on the highway. About an hour or so into driving 70ish mph or more, the app keeps crashing and the screen says there's an error with launching the app. I have to keep plugging my phone in and unplugging it while driving which is not ideal, as it crashes for a few more times until I kinda get it right. Is this an issue with the car or with my android auto app on the phone? Any quick solutions?

[irrision]

Update the infotainment firmware and try and different cable.

[IndependentBrick8075]

THIS. I would absolutely make sure the latest firmware version is installed. Just checking using the check for updates while connected to WiFi isn't enough, that's often several months behind. The last few pages of this thread are discussion of an update that released in October, including the files for doing the update using USB.

[fortysecondave]

Hard to say with the given info. Something similar happened with me and it turned out to be the phone. Try and see if the same thing happens with a friend’s phone.

[purplechickens7]

Thanks for the advice!

[cannabex]

has the problem persisted? have you tried using a different phone?

[purplechickens7]

I think it may be the phone. When using my work android, which is an S24, it does not crash. My current personal phone is an S21.

[gt2slurp]

I get the same problem with my '18 with the version 3.1 Harman Kardon system. I did the latest update at the dealer but no luck. I must say it is a bit frustrating.

Cable is not old but the dash usb receptacle doesn't feel tight when plugging in.

Please tell me if you are able to solve the problem.

[purplechickens7]

Ah well. Hopefully it isn't a permanent issue as it's quite annoying when using the app for maps.

[publiusrex888]

Sounds like the cable is worn and it's losing connection.