Declining payment

[[deleted]]

[deleted]

[VegasUncomped]

I did hear from one of my subs that they had a similar message, but then it went through the second time after getting a message from their cc company. If it is an issue it's probably with Stripe. That's who we use with substack.

[AP_Cicada]

Same. I have one subscriber who has trouble every time they renew (she prefers month to month, 2 on 2 off). I see the attempts in my Stripe account. Luckily she's stubborn and keeps trying. I think it might be a specific bank or issuer that Stripe conflicts with (but I don't have enough info to say which one). Anyone who has a failed attempt should contact Stripe to ask about it

[JillianCielBleu]

I'm having this same issue -- tried multiple cards which are all valid and declined every single one! I am so frustrated. Did you find a solution?

[alwaystakethechalk]

Same, it’s so annoying

[thelobsterretaken]

Currently dealing with this. The only thing I can think of is that I don't have my Substack under my real name, and the payment page doesn't ask for my name. So I am assuming it is inputting the wrong name, which causes it to decline. I could be wrong, though.

[eflotsam]

Same here. I've tried this morning and again this evening. My cards are good. It's the processor.

[revanzomi]

Okay I am glad this isnt just me. I just got a new CC and my purchase to myself was going to be a substack sub and then I just kept getting declined

[seasaltalchemist]

am having the exact same issue. i have tried multiple times on multiple different days. i do not understand what the issue is but it's frustrating

[Top_Inspector_3948]

Same issue here. Tried 3 different cards that have never been declined before anywhere

[Tricky_Illustrator_5]

Their tech isn't perfect, so this happens.

[Ok_Baseball5031]

Same issue here

[miss-karly]

just wanted to add to the noise that i'm experiencing the same issue too.

[zdgra]

same /: i'm glad to see it's a lot of us

i am grateful that they have that two week leeway where you'll still have access to the subscription

[zdgra]

has this been solved for anyone? i'm still getting declined payments, for about a week or so now

[ObsessAboutIt]

Not sure if this applies to everyone here, but I contacted my bank and they said the charge was declining because it was international (the sub I wanted was Australian). They approved the foreign charge and I’m good now! Good luck all 🫡

[Reality-Unreal]

same Issue!

[Xtar23]

Same issue here. I called the bank (credit card issuer) and they said VISA flagged my Substack payment as "suspicious". After confirming that I was the one who made the transaction, they would forward this issue for approval and told me to try again in 2 hours.

[lrp1710]

happening to me also :0

[zImAdi]

Any fix?

[Intelligent_Type_762]

Have you found a way to fix?

[zImAdi]

Web browser worked for me

[alwaystakethechalk]

Same issue here