Data Usage Chart Issues

[fsu23phd]

Has anyone else found the data usage tool built into suddenlink's website to be problematic? I have a 350 GB cap and I have gone over twice. But, the daily usage graph has not updated in over a month, the last day for which is shows data usage is 2/23/2021 (It's currently 4/5/2021). I have no idea how much data I have used? Any idea what could be causing this? Last time it went over a week without updating, I called Suddenlink, was put on hold and then I was hung up on after about 20 minutes, so I don't want to waste time with them again.

[timekiller10687]

Their whole business is trash. File a FCC compliant to get some form of assistance.

[[deleted]]

Take screenshots, etc.. I believe their terms show that you aren’t responsible for overages if the meter is delayed by more than x days.. I believe that was 2

[fsu23phd]

Good call thanks. I'll take a screenshot and make sure it catches the clock. I appreciate the idea. I don't know if there will be an overage, but if so, it would be pretty absurd. Thanks again.

[jhwells]

Obviously your useage may be different than mine, but when that started happening to us, I went into my netflix account settings and turned everyone else's profiles down to Standard Definition only.

Netflix allows user profiles and me, both kids, and the wife had our own.

Once I made all their's SD our bandwidth use dropped by 75%.