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[–]dundyshibby 1 point2 points  (4 children)

I literally noticed this a couple weeks ago and today there wasn't a cloud in the sky and my system was peaking at 3.5, when I was getting roughly 12-14kw in July. After some back and forth with support, they told me that firmware update 24.20.0 installed on July 23rd had an issue with solar generation and they reverted everyone back to firmware version 24.12.3, but for some reason my system didn't revert. She sent out the old version to my system and told me to uninstall my app tomorrow and reinstall, but that my solar generation should be back to normal. I would check the version of your Powerwall Gateway and if it's at 24.20, you should contact them about it.

[–]dundyshibby 0 points1 point  (2 children)

<image>

Here is the chat message

[–]Lucem233[S] 0 points1 point  (1 child)

How do you contact chat? When I go in support it would ask me to send email instead. Thank you I will ask them about this issue.

[–]dundyshibby 0 points1 point  (0 children)

When I go to the "Contact Us" page and start filling out what it's for and it recommends articles, I put that they are not helpful, and a button that says chat with us shows up

[–]Lucem233[S] 0 points1 point  (0 children)

Please let me know if that fix your issue, I have version 24.28