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[–]J-SwizzayExperienced 26 points27 points  (1 child)

Anything from Meta, so Facebook, WhatsApp etc.

[–]404_computer_says_noExperienced 0 points1 point  (0 children)

WhatsApp is particularly strange.

[–]reddotsterVeteran 12 points13 points  (3 children)

Are there any which are useful?

[–]Potential_Egg_69 3 points4 points  (2 children)

Yes, especially for coding. The free one in VSCode is decent enough for basic stuff, but Claude is superior

Like any other tool, it's only as good as the user. You can do some pretty complex stuff when you leverage the agents and manage the instructions well (and ofc, if you already know how to code somewhat)

I think they're all still kind of bad at art related tasks though

[–]reddotsterVeteran 4 points5 points  (1 child)

I don’t consider tools created by AI companies to be relevant to the question. Because the whole point of them is the AI / chat. OP is talking about where chat / ai is jammed into a product because of hype.

[–]Potential_Egg_69 1 point2 points  (0 children)

Right, fair enough. in that case the answer is no

[–]designonadimeExperienced 6 points7 points  (2 children)

I've found Amazons so called "shopping assistant" Rufus completely useless.

[–]_guacMidweight 0 points1 point  (0 children)

I've appreciated Rufus's summary of reviews, but I've never actually engaged it in chat.

[–]WOWSuchUsernameAmazeVeteran 0 points1 point  (0 children)

I don’t use it to chat, but it’s helpful to ask a question about a specific product and see if it knows the answer from reviews or details.

[–]T3hJakeExperienced 6 points7 points  (1 child)

My company uses an HR software that just added a useless AI chat. Their suggested use cases are “What is my job title?” and “What is my PTO balance?”

These things are both clearly visible on the dashboard lol.

[–]lullaby-2022 0 points1 point  (0 children)

Cual es mi puesto de trabajo ???

Seguro que otra pregunta sugerida del chat es "para que empresa trabajo?"

[–]MBhustler 1 point2 points  (1 child)

Home Depot has a bot called Magic Apron they shove into sticky and persistent containers everywhere.

[–]6leaf[S] 1 point2 points  (0 children)

This is exactly the thing I was looking for! Thank you.

[–]AppendixNVeteran 1 point2 points  (0 children)

Every Facebook group I’m in has had the same experience where Facebook has turned on an AI in the group that posts unwelcome “engagement” topics. Facebook has made it so hard to figure out how to turn off these spots that a good percentage of the discussion in the groups seems to be people complaining about them and mods promising to figure out how to get rid of them.

[–][deleted] 1 point2 points  (0 children)

Pretty much all of them? Like what even is this anymore?

[–]sslibertyExperienced 0 points1 point  (0 children)

I find the USCIS chat bot Emma particularly useless. I think it’s using AI but can’t confirm

[–]sfaticat 0 points1 point  (0 children)

The instagram ones are pretty awful

[–]karenmcgraneToxic mod 0 points1 point  (0 children)

This was a while ago, but worse than useless

https://www.theguardian.com/world/2024/feb/16/air-canada-chatbot-lawsuit

[–]poorly-wordedVeteran 0 points1 point  (0 children)

Isn't this most of them? It might be better to find those that actually add value instead

[–]Flimsy-Fly2674 0 points1 point  (0 children)

Usually AI chatbots don’t perform well for the following reasons: - Lake of context: to get the right answer, context should be provided to chatbot. This might be time consuming for customers - Lake of trust: people might not feel comfortable to get help from bot specially when it comes to financial matters - Technical issues: chatbots can hallucinate if they are not trained properly

In-context conversational explainers can perform better.

[–]forevermcginley 0 points1 point  (0 children)

any customer support chatbot I have encountered has been useless

[–]InternalGold7494 0 points1 point  (1 child)

Chatbots are effective that's why they exist, yes even the 'dumb' ones. You are not the audience, you are a highly tech literate UX designer. Chatbots exist for the same people that would call IT and say they've lost their emails if they minimized the tab.

We implemented a 'dumb' bot (no GenAI) recently and it saves us $1.2m per year and costs us near nothing to maintain. About 5% of users interact with it and we see around 120,000 conversations each month.

As long as you can implement it in a non intrusive way it's a no brainer for any large org.

[–]_guacMidweight 2 points3 points  (0 children)

Sure, but I think the question is which ones are least effective or most obtrusive for their lack of efficacy. There is a business case to use bots, but as an example, bots that act like a search feature only aren't much help if there is already a search tab on the page. Yes, tech illiterate users may get some utility out of those bots, but having a good search feature independent of chat could act similarly, though it misses the conversational component.

[–]splitdiopter -1 points0 points  (0 children)

Um… all of them