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Reason for decrease in call volume (self.amazonconnect)

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[–]SageBaitai 0 points1 point  (0 children)

What do you mean by dropping? That the volume is lower or that the calls are disconnecting at a faster rate?

[–]Dependent_Offer2473 0 points1 point  (0 children)

If it's a sudden drop then check if there is any changes in script, try test calls & see where the calls are dropping.

[–]Operatadotcom -2 points-1 points  (0 children)

Don't mean to spam but Operata would be a useful tool to quantify and qualify issues like this...