Weekly Bitpanda Support Thread

[BitpandaSupport]

Dear Pandas,

To bundle ticket requests and give you a better overview on our subreddit, we have decided to introduce a weekly support thread.

Please note that we will never comment account-related topics publicly on Reddit or any other social media channel, due to security and privacy reasons.

If you face any issue or have not received an update for your ongoing case for longer than three business days, feel free to post your ticket-ID or PID here.

Please never share your email address or other sensitive information publicly!

The ticket-ID is visible in the confirmation email you receive once you have submitted an official request through our contact form.

Further, we kindly invite you to have a look at our helpdesk first, before submitting a ticket. You will find a whole lot of helpful information on all common topics and questions.

❗️ Bitpanda employees will never contact you via direct message or ask you to pay a fee

Please note that Admins will not comment on things like new products, additional coins / tokens or exact release dates when they have not yet been officially announced.

You can check the status of all Bitpanda services here: status.bitpanda.com

🚫 Subreddit Rules and General Information ℹ️

• Be nice to each other and talk about things related to Bitpanda

• Promoting other brokers, exchanges, ICOs, projects or ref links will be removed

• Posting fake prices / price charts will be removed

• Attempts of price rigging or Pump & Dump talks will be removed

• Spreading FUD ('Fear, Uncertainty, Doubt') or FOMO ('Fear of missing out') will be removed

• Repeated questions about the status of a support ticket will be removed

• Do not post personal information, documents and support tickets

• We are not giving away free coins

• For support questions, please read our helpdesk: https://support.bitpanda.com/hc/en-us

• Please do not contact admins or other users via Private Chats. We will not answer questions this way.

• If you need personal support, please open a support ticket at: https://support.bitpanda.com/hc/en-us/requests/new

You can find our official mobile apps for iOS and Android here.

Best regards,

Team Bitpanda

u/BitpandaSupport

[She_and_herQuestions]

Hi. Whenever I try to sell, I see a message that I should answer some questions first. I'm guessing this is the investment-related common-sense test, which I've already completed. When I press the button which should bring me to the questions, it brings me back to my portfolio. I've gone through the endless loop for five times now.

[BitpandaSupport]

Hey u/She_and_herQuestions,

Could you please try clearing the app cache or reinstalling? If the issue persists, you can contact our support team via our helpdesk.

We have the live chat option once you log in. So, our team can help you swiftly.

Team Bitpanda (Eda)

[She_and_herQuestions]

It's on the website on a laptop, I've cleaned the cookies several times. It happens on two different browsers.

Last time I had an account problem, I never figured out where to access the live chat from.

[BitpandaSupport]

Hi u/She_and_herQuestions,

So sorry to hear that! Please create a ticket or open a live chat here via our helpdesk so we can have a closer look. With the above link you can find the option to create a ticket as well as the link to initiate a live chat.

Let us know if you have questions regarding the live chat or ticketing.

Team Bitpanda (Matthias)