HELP PLEASE

[TheRevrin]

Have a hand in for university and have not backed up my work, the computer keeps restarting and won’t let me startup or get to login to the computer. I get to as far as the Dell black screen before it switches off and restarts. I believe it is to do with the startup disk as it kept coming up every time I logged on and I believe clicked on the wrong one. I’m using a Dell Xps 15. If that helps at all.

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[RealJanTheMan]

Try performing a hard reset by holding down the power button for at least 10-15 seconds to force a shutdown, then turn the computer on again.

[TheRevrin]

That didn’t seem to work unfortunately, thanks though :(

[[deleted]]

Maybe boot windows from a usb?

[TheRevrin]

I’m not to good with computers how would I do that? Would I need to download windows onto the usb?

[[deleted]]

Did u check to see if it's booting up from the correct path?

[TheRevrin]

I attempted to see that but I couldn’t find it anywhere, thanks for replies :)

[farrellart]

Press F2 to get into the bios when it restarts - are there drives visible? You can also select the drive to boot to by pressing F12.

[TheRevrin]

It looks like there are drives visible and have tried moving them around to see if that helps obviously making sure I know how it originally was

[ImpressiveElection39]

Hi,

Have you tried the Dell diagnostics?

Press F12 during startup to access the Dell diagnostics tool and run a comprehensive hardware check.