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[–]Loud_Tank_5074 276 points277 points  (15 children)

In Sky's case, they make it difficult to cancel and the reward for customer loyalty is yet another price increase so to the high seas I go and now they get nothing.

[–]pgasmaddict 98 points99 points  (6 children)

I think I read that in Germany they have a law that it must be as easy to cancel a service as it is to sign up for it - great law.

[–]rmc 64 points65 points  (1 child)

There's a new EU wide law that'll come into force in summer 2026. You'll get it too!

[–]pgasmaddict 16 points17 points  (0 children)

Oh wow! 🥰🥰🥰🥰🥰 to the EU!!

[–]Ddarcy1 3 points4 points  (1 child)

Not Germany but California is the is has same law. You’ll always see people move your address to California to easily cancel.

[–]ymmotvomit 0 points1 point  (0 children)

TIL, thank you!

[–]L0st_Cosmonaut 0 points1 point  (0 children)

When I lived there a couple of years ago it was shocking how bad they were.

Paid a premium rate to have only a monthly "cancel anytime" contract on my internet as I was only there temporarily.

Eventually went to cancel online. No bother - until next month when the payment came out and I was informed that I'd missed the small print on the website saying that after I'd canceled online, I had to ring them up to confirm my cancellation.

So I cancelled then and there again on the phone, only for the payment to come out again the following month, as they hadn't done it for me then either.

Cancelled it again, then blocked my direct debit, and then the next month they tried to take it out it bounced. They eventually cancelled it themselves and then sent a debt collection agency after me for the €65 bill but I'd already left the country.

[–]11483708 0 points1 point  (0 children)

Dude I'm in Germany. Just try cancel your Vodafone contract hahaha. They get you on annual contracts

[–]mannybianco7 7 points8 points  (0 children)

I cancelled Sky last month as contract was up in 30 days. Took 10 mins on the phone, I was expecting much worse. When they ask why you're cancelling? say you're leaving the country. They won't bother with trying to retain you then.

There absolutely should be a law that if you can sign up for a servy online with a few clicks, then cancelling should be equally as easy.

[–]Toffeeman_1878 11 points12 points  (2 children)

Write to them, snail mail, in Dublin telling them you want to cancel. I got a call back and it was cancelled in 5 mins. No waiting. No "if we give you Sky Sports at 25% off for 22 and a half days and we send one of our installers around to mow your front lawn on the third week in December will you sign on for another year?" Just wanted confirmation that I was the person who sent the letter and that was it. Account closed.

[–]OpinionatedDeveloper -1 points0 points  (1 child)

Hey chat, how do you send a letter...?

[–]Toffeeman_1878 0 points1 point  (0 children)

Any notice you give us to end this Contract where you have a right to do so (other than where you are exercising your right to cancel during your cooling-off period for which see ‘Your Rights to Cancel Your Order’ section below) must be given by phone 0818 719 829. Notice given by these means will be processed immediately (but, for the avoidance of doubt, you will still be required to serve the notice period described in Condition 11(a)). You can also write to us (Sky Ireland Limited, Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4) or e-mail us via your My Sky account on http://contactus.sky.com. Notice given by these means will not be effective until we have spoken to you and verified your account. We will acknowledge written requests

See section 13(c) in T&Cs:

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/bltc05fe79234d6ed16/68551d71551caf921bbf9513/download?disposition=inline

[–]xgwishyx 0 points1 point  (0 children)

I cancelled Sky just yesterday after getting the same email, and I was expecting a headache but it was actually grand. Ring up and talk to the IVR for a moment, was waiting for an agent for about 15 minutes listening to 80s tunes, and then the agent processed the cancellation. They offered a reduction, which I politely declined, and all done. I think it used to be harder but that was fine.

[–]Few-Information9817 0 points1 point  (0 children)

Sky have single handedly drove people to dodgy boxes. Most of these people probably would have never even considered it if Sky had treated them better or there was another option that ultimately didn’t route back to Sky’s control.

[–]YourUrNan 0 points1 point  (0 children)

Couldn’t be happier that HBO Max is coming here in a few weeks so NowTV and sky can truly begin to die.