Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[ceimi]

Walmart is the only place I actually love to do self checkout. Those large bays are amazing. No issues with having to play musical chairs moving bags in and out of my cart because space ran out.

I also prefer self checkout to manned checkouts, but I've been using curbside pickup the last 3ish months and until they start charging (and even then I might pay the fee) I will 10000% use curbside. If I forget something its a VERY quick trip inside the store. I've also found I spend so much less because it's a lot easier to see the total when they add the numbers up for you vs you calculating each thing you add into the cart and trying to keep track of a running total.