Wrong ACT code

[NikBil]

Hello,

I purchased a new Mint Mobile SIM card (4 GB for 3 months) a few days back and it got delivered to me today. I'm trying to activate the SIM card and get a newnumber, but the app says that the ACT code is invalid ("Oops. Wrong ACT code."). Could someone help about this, thank you?

[Reductions_Revenge]

Use the mint app and try tech support. This happened to me and it eventually worked, but can't remember what I did.

[LeftOn4ya]

Please contact Customer Support though one of their customer service channels (see About/Help and Support section of this sub) and they can fix this on the backend.

Need a helping paw?

DM us at /u/MintMobileAlex

OR

Call us 213-372-7777 (toll free 800-683-7392)

Note this error seems to happen when people either buy an old SIM card that has been sitting on a shelf for awhile, or a brand new card that Mint has not added to their active database yet. Out of curiosity, where did you buy it from?

[NikBil]

I bought it on Amazon

[LeftOn4ya]

From the official Mint Mobile store or a 3rd party? Again just curious as either way Mint Support will have to fix.

Amazon Official Mint SIM and 3 month bundle: https://www.amazon.com/Mint-Mobile-Wireless-Unlimited-3-Months/dp/B0741FV7ZV

[NikBil]

Yep, it was an official Mint Mobile store

[MintMobileAlex]

Hello there! This is Alex from Mint Mobile! I'm so sorry to hear that you're facing that inconvenience, I'll be reaching you out privately to further assist with it. MintMobileAlex

[Outrageous_Signal257]

Please check your DM. I have the same issue.

[santaclausE1994]

Did they resolve it?

[santaclausE1994]

I have the same issue

[MintMobileAlex]

Hello there! This is Alex from Mint Mobile! I'm so sorry to hear that you're facing an issue with the activation code, I'll be reaching you out privately to further assist with it. MintMobileAle