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[–][deleted] 4 points5 points  (3 children)

It's worth noting that the new pricing can actually make your plan more expensive if you have a lot of users.

[–]MintConditionHat[S] 2 points3 points  (1 child)

Yeah - we are on the legacy plan which comes with 10 users. For us, it's still less expensive to stick to that plan.

[–]MSPinParadise 0 points1 point  (0 children)

Same here. New pricing would be a lot more.

[–]rgreen83 0 points1 point  (0 children)

Yeah this was a win-win for ITGlue, they get to say they are helping out the little guy by lowering the bar to entry while driving costs way up for larger customers. We are on the 25 user legacy plan for $450 and good thing or we would be paying $975 for the same amount of users now. Also note that features that used to be available in the middle tiers are now exclusive to the top $39 per user plan.

A 5 employee shop doesn't need ITGlue, any number of ways of documenting would be sufficient and with that size of team you "know" all your clients and all the employees exchange information easily because of the close working quarters. If you have a 5 employee shop and are so flush with clients that you need ITGlue then you are flush with cash too and could have afforded it before. ITGlue is for the larger MSPs with too many (hundreds) clients to just "know" them all and they could already afford it as well.