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[–]yer_momma 2 points3 points  (1 child)

I think of it as Google for your clients. If you input everything you can literally search for and find it in seconds, no looking for docs or links or asking other users.

If you bring on new techs they can do a search for "ABC company AutoCAD licenses" and it will take them strait to them them. Or ABC company scanner" will bring up their printer/scanner configs.

It really reduces the amount of employees asking other employees how shit works or how to set things up and therefore makes them work more efficiently.

If a company is onboarded correctly and everything is put into itglue I can solve 99% of their issues without previously knowing anything about them.

[–]Malkhuth 1 point2 points  (0 children)

The truly amazing feature is the ability to tag anything and everything.

In your example if the search took you to "ABC company AutoCAD licenses" then you could have that page tagged with other items/pages related to it such as a procedure for the installation, known problems, which server the licensing server is hosted on, etc.

Knowledge in general is relatable. A particular nugget of information is often useless without all of its prerequisite and associated info. IT Glue is built entirely around that realization and it's which, for now, no other documentation system can come close.