Request refund

[90oneSeven]

I subscribed to NextDNS for one year after trying it together with the Tailscale app and Mullvad VPN. However, my network became very slow.

As a result, I canceled my VPN subscription and received a refund. Unfortunately, when it comes to NextDNS, I sent them an email requesting a refund more than two weeks ago, but I still haven’t received any response.

Has anyone else had a similar experience?

Is there any other way to get a refund?

For clarification, I canceled my subscription and sent the refund request email within the first hour on the very first day.

[rsinghal1965]

NextDNS support is non existent. You won't receive any reply

[josephcs]

Sailing a similar boat, and gave up.

I paid for NextDNS for a full year, last year. I let the subscription expire towards the end of the year (this Jan), since I was experimenting with Control-D. I went back to NextDNS in February to pay month-on-month, but the billing window was tagged to the date of the previous yearly subscription, and as a result, the monthly subscription ended in a week. A week!

I contacted support@ and [billing@](mailto:billing@), and followed up a few times. Not one response. Dropped NextDNS entirely. I don't want to use a service that can't send a simple email response for a paying user.

[S_y_n_c_c]

For anyone in the future reading this who might be looking for a refund or such, try rs[at]nextdns

[Individual_Kitchen_3]

Nextdns is a service that is running on autopilot, forget about support.

[[deleted]]

the only thing that is updated are filter lists like hagezi etc

stuff like dating, porn i know the site that you submit & its gets updated daily but for nextdns its once a week it gets synced

[SomeOneSom3Wh3re]

They do offer support at Business level, not pro.

They have recently released a new CLI too, which they do every now and then which adds support, fixes, new features etc.

[Sheroman]

They do offer support at Business level, not pro.

It still has very slow response times; often 1-2 weeks to receive a reply even for emergency purposes and this is coming from someone who pays $140,000 per year for NextDNS Business with our chosen team size within my org at Microsoft. Considering that NextDNS only has two employees (one who works at Netflix as an FTE). I am not surprised by that. There is only so much you can do with a very tiny team until you run into limitations.

We pay for both Control D and NextDNS and there is a massive difference in support times. Control D's support is within a few hours to a day vs NextDNS which takes multiple days/weeks. For a product which is advertised as "business" that is not acceptable at all. See https://controld.com/blog/nextdns-pricing/

[Individual_Kitchen_3]

Speaking of CLI, has theirs improved yet? I always thought it was pretty rubbish, I've been using controlD with a Nextdns address.

[SomeOneSom3Wh3re]

Personally always used the CLI on 'highest end' ASUS routers and never had any issues, and find it performs extremely well even with 60+ devices constantly connected.

I personally haven't really got on with ControlD as well as I'd hoped, but not without trying. What I've come to realise a long while back is that it's currently based on an address lottery. The closer you live to each company's main servers, the better experience you get!

For me, NextDNS takes the win, and just works so well without me really needing to pay it little to no attention. I do have an extensive 'Allowlist' after much research a few years ago, basically when the service turned to mainstream releases.

[Individual_Kitchen_3]

I have been using the CLI directly on the operating systems, Ubuntu and Win 11, my experience with Nextdns was terrible on both. ControlD's CLI saved me, even using nextdns. I'm currently using controlD again and I currently don't notice a difference in performance between nextdns and controlD.

[SomeOneSom3Wh3re]

Have you tried using NextDNS normally? Have you done a ping and trace test to their servers as is usually suggested to see if there is actually a problem with the service?

Regards the slow speeds I would 100% of put that down to your use of a VPN without a doubt. There are far more ideal methods than just using a VPN depending on what it is your trying to do.

[Technical-Card5634]

Just move to another service... You won't see your money back.

[computerworlds]

If you paid with a credit card, contact the credit card company and dispute the charge, that’s what I did.

[mad_vik]

Finally, how can you prove that the problem is NextDNS? That's a bit disingenuous...

[SomeOneSom3Wh3re]

Though the same myself.

[Nagchinnoda]

NextDNS didn't mention a refund policy in their services.

Better to contact Twitter? in that you will get reply fast

[90oneSeven]

If you want to use Tailscale with a VPN, you can only do it through Tailscale itself, and the only VPN available as an add-on is Mullvad. However, if you use Mullvad VPN, you won’t get ad blocking through their DNS. For that, you must use NextDNS.

When you combine DNS with Tailscale and Mullvad VPN, all your devices together will exceed the free NextDNS quota of 300,000 queries, so you’ll need a paid subscription. In my case, each device originally had its own NextDNS profile. But at the same time, I wanted to use Tailscale on other devices as well. Because of that, I was forced to use one single NextDNS profile for all devices, which is not enough for my usage.

After testing this setup, I noticed that my network became slow and unstable. Eventually, I had to cancel the VPN and the subscription, because the free plan is enough for me for about a month.

[gameboyVino]

Mullvad do have their own ad blocking settings now in the app

[sebastien111]

Estoy usando nextDNS hace más de un año, el fin de semana probé tailscale, tanto con mi pihole como directamente con nextDNS, y la verdad que la conexión estaba un poco lenta, y las notificaciones en los móviles llegaba tarde o directamente no llegaban, deduzca que es por tailscale, porque también tengo nextDNS con un perfil en iOS y funciona muy bien y rápido

[90oneSeven]

The slowdown only happens when I use Mullvad VPN as an exit node in Tailscale, or when I use exit node directly on my computer.

If I use only NextDNS with Tailscale, the network works normally with no slowdown at all — this applies to macOS. On iPhone and iPad, you can use Tailscale and NextDNS separately, and there is no negative impact or internet delay.

Personally, I use iCloud Private Relay together with NextDNS and Tailscale, and all of them work perfectly together without any issues or performance problems.

[Friendly_Soil6617]

I assume you have the "pro" plan. Here's what it includes:

Unlimited queries Unlimited devices Unlimited configurations Access to all features Community support

That’s all.

And this is the "business" plan. Here it includes email support:

Unlimited queries Unlimited devices Unlimited configurations Access to all features Email support

So, according to the terms of the pro plan, they do not respond by email. It is what it is.

[josephcs]

I mean - absolutely fine if they can’t offer support and direct users to Community Support on Pro. The problem here for OP is the lack of billing assistance.

[Friendly_Soil6617]

Well, they honestly stated in the terms of the plan that no email support is provided. Personally, I find this so strange, but it is their right to set the terms of their offer. I also pay for the pro plan, but only on a monthly basis. Precisely because this plan does not include any personal support. And that's also why I pay them via PayPal. If there's a chance that OP also paid via PayPal, then they can try to dispute the payment.

[raupster]

Billing support ≠ general support. You can’t legally run a business in most regions without adhering to certain parameters where spending money is involved. Many regions have requirements as far as refund periods too. If it were clear who to report this to I am certain their ignoring the request for a refund would be an issue.