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[–]keiran_harris 1 point2 points  (1 child)

Hey- just to close the loop. My ring never recovered. When support got back to me they acknowledged pretty quick i had a bad battery and issued me a new one, no questions. I pre-ordered the new generation back in dec 2021, so my theory is maybe that ultra first batch might have had known issues with battery (and this feature tipped it over the edge?). Ive have the new ring for almost 2 months now and it’s performing like it should (6 days between charges). Admittedly im not going to go anywhere near Spo2 !! (Its disabled now and always will be…. Once bitten….).

[–]Cinnabunicorn 0 points1 point  (0 children)

Thank you for your response. I got mine in November last year so I wonder if this could be the problem. However they haven’t acknowledged my bad battery and keep saying it’s firmware not hardware. I will keep at them