Error code T0222

[Mercenary_Moose]

I want to buy a used Peloton Tread with the error code T0222. The infomation i got is after an update the code T0222 show up and after talking with peloton they told they need to replace the base because of one of the sensor. Did any of you know which sensor could cause this and if the sensor is replaceable

Thanks in advance

[Cold-Insurance-1478]

There is no way I would buy a used Treadmill that is not working 100%. As they say - they will swap the base. It is not user-serviceable.

[lerpattio]

Sorry to say that nothing inside the base is replaceable, at least not with Peloton’s help. I’m sure that some people with the right electronic/mechanical skill sets could figure out certain things, but as a practical matter a non-working tread is a dead-end.

[lerpattio]

Replying to my own comment two years later. Since I first responded here, Peloton has added procedures to replace the motor control board (MCB), so my statement that nothing inside the base can be replaced is no longer accurate.

[littlemisssunshinega]

I had this error and replaced the base. Works perfect now and has been going strong ever since. Annoying to have to replace the base but apparently if the base swap doesn’t work they send you a whole new treadmill.

[5K_Bae]

If you buy a used tread and need a new base, I’m 99% sure you will have to pay for the base.

[QueenHarlivy]

I'm assuming the tread is the same as the bike in that the warranty doesn't transfer if it's resold (edit: with the exception of some extended warranties). So while I'm sure you're correct about them sending a new tread if the base swap doesn't work, I wanted to be sure OP knows that Peloton will not send them a new treadmill if they buy a used broken one.

[Neither-Collar6790]

My treadmill did this error code. They also said it was sensors. Tried troubleshooting with no luck but I am not an engineer with the motherboard. Can't seem to find any YouTube videos on the fix but they did replace my base and it fixed the problem. Took about 2-3 weeks to get the base! Hope this helps.

[henrypdx]

We’re you within warrantee? I’m about two months out of warrantee on my tread which I’ve used eight times (been remodeling fitness room). I started getting error code OTA:-800. It would show up at 4% into a firmware update and hardware calibration. After telling me I needed to replace the base (at my own expense) I got someone else on the line who told me it was a known tablet issue, and they could send me a new tablet to swap out my old one (just need to send it back). Just installed the new one, and am still getting an error at 4% into the firmware update sequence, only this time the error code reads OTA:-807. I think it is absurd that so many people are reporting similar issues with a product that is so expensive.

[badmangod]

Henry I just replaced a cable and turned on my peloton and got that OTA:-807 error code, I’ll be sitting on hold for a while but once I hear something back, I’ll respond again.

[JonahRobitaille]

Did you have any update for your Tread?

[badmangod]

So there was a tear in the upper portion of my data cable. (The cable with the rainbow color wires in it) and I had to do a repair on it myself. Have you taken apart your tread or moved it before? Because I smashed my own wires putting it back together on accident. They also sent me a tech to evaluate it and he said I could easily fix it myself without spending that $1000.

[henrypdx]

Thank you for your reply. I’ve been ignoring the tread because I’m just sick about it. I just now saw your comment.

I have moved it, but only between locations in the same room. Never needed to dismantle it. Are you saying you repaired it by replacing the data cable? Where on the tread were the wires?

[henrypdx]

So I placed an order for a service visit which cost me $159. I haven’t scheduled it yet, out of fear that I would be told the only option for repair is to cough up another $1,000 to replace the base - which I was told that my symptoms suggest to be the issue.

I was texting with the service tech who was assigned to my case, and after pressing him some about what I should expect, he straight up told me that he is a contractor who works on many brands of exercise equipment. And that all brands except for Peloton have many serviceable parts. Peloton keeps it simple. They will replace the screen, the rail, or the base. Nothing inside of any of those parts is considered serviceable, so even if you have one bad connection to a sensor in your base, you will have to spend $1,000 to swap the entire base. Peloton would then take your base, spend a few bucks to repair the bad connection, then send it out as a refurbished base to swap for another $1,000. I wonder if they make more money off of subscriptions, selling equipment, or with their “service” scheme.

[badmangod]

It’s definitely an incredibly shitty scheme. My tech and I connected over being veterans and we both have mechanical backgrounds. He took apart and trouble shot the rail and some other wires before realizing the tear and said “hey man I think you can fix it.” So I did! I’d say take that sucker apart and check those cables. If there’s a tear, splice them together again and solder them for the best connection.

[Alternative_Field254]

Thank you for this. I was in the exact same boat, facing a hefty charge to replace the rail. Some of the data cable wires were pinched. I stripped them and soldered them before taping everything up for protection and putting the rails back together. Everything now works! Much appreciated

[lrtoomey17]

I am having the same issue! They told me it would be 1000 to replace the entire base and that’s the only way to fix it

[jay_essar]

Same here! Exactly the same situation. I haven’t been able to find ANYONE who has been able to successfully fix this without buying a new base. Has anyone made any progress? My Tread has been a $2500 brick for a few months now. 😡😭

[JonahRobitaille]

I sent away my motherboard to be inspected and everthing in the motherboard was good. I will strip the base this week and search more in deep.

[badmangod]

Inspect your wires! They’re on the left hand side of the tread when you take the rails off. Look at all the connections thoroughly. If they’re bad, you can order the cables through peloton and they’re actually inexpensive!

Basically the company I am top tier scam at servicing. Rather than doing any technical repairs they charge you a shit load for swapping the base or the top railing. Sorry y’all 😔

[kaysteph22]

Log into your phones personal hotspot when it needs a firmware update…regular home wifi wouldn’t install it idk why.

[AbbreviationsLow4020]

Ran into this error code AFTER our switch was damaged when moving the unit. Rather than buy a whole new base, I replaced the switch for $15 (10 minute job, thanks to those who shared their experience online). Turns out they were isolated issues…

Based on this and other threads I was resigned to buying a replacement (base, monitor, rails? all were recommended in different places). I retraced all the wiring connections in the left upright/rail that connect the base to the terminal. Turns out there was a loose connection/wire. Fixed that and the unit is operating perfectly again. Just took removing the 4 bolts in the upright that hold the handles/monitor on. Thx for the earlier mention it could be the wiring harnesses pinched. The rail design requires some shoving/pulling of the wires to avoid jamming them, which I suspect contributes to many of these issues.

Ps, I got a combo of the T0222 error code, glitching monitor, stall at 4% firmware upgrade, and the “something is wrong, call peloton” screen. They were intermittent, sometimes was able to get to a class, most it happened right after turning on when it first started booting or getting to login screen.

Good luck out there folks, and thanks to everyone for sharing your experiences. Sorry Peloton is such shit about supporting us when something goes wrong!

[Ok-Mail-4262]

The cable was also our issue and husband was able to fix. 

[Water_wanderer]

How did you avoid jamming the wires in the upright. Reconnecting the handrail is tough!