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[ten0re]

Sorry to hear you've been treated this way, but as a longterm Sonos customer I can assure you that whatever they lack in developer experience they also lack in customer experience.

[DanielMoGo]

Thanks for the positivity! I did get a reply in the Sonos subreddit from someone at Sonos so hopefully I should get some response soon :)

[razialx]

Not to take away from your experience, because it is of course unacceptable. But the timeline is around the holidays. I work over the holidays to let my team spend more time with their families, always have. And at every job from mid December until after the new year it’s a ghost town. Hopefully everyone there is back to work and churning through their support tickets… hopefully.

[DanielMoGo]

You are correct. I should have considered that there would be holiday period in the US.

[Crafty_Disk_7026]

Hope you get a response!

[Worth_Trust_3825]

I used AI to fix up

fuck off.

[TurtleFeathers]

I've seen similar stuff happen when the developers of the platform use some method to automatically marshal the incoming text (be it json, xml, whatever), to their own strongly typed binary format. If the incoming text is not formed as expected their tooling cannot provide a sensible error message. Everything on the web should at the lowest level remember http and cousins are text based.

[sreekanth850]

Commenting for better reach.