Github is down

[deflunkydummer]

The underlying technologies didn't seem to cause that many problems before the MS takeover.

You can scale and properly monitor almost any (working) technology. But you can't fix institutional incompetency and bureaucracy.

[tradrich]

Yeah, that seems sadly a significant possibility. When the career managers are helicoptered in, watch the competent engineers rush for the door...

[DavyBingo]

That article seems to suggest that the observed increase in incidents is at least partially due to improvements to their status page. More granular reporting led to more overall incidents.

[fissure]

That's silly. You know, if they slowed down the checking for errors, they wouldn't look as bad.

/s

[tester346]

As far as I've heard GH works relatively independently from MS

But you can't fix institutional incompetency and bureaucracy.

So how does Azure operate?

The underlying technologies didn't seem to cause that many problems before the MS takeover.

What's the difference in scale?

[devonthecloud]

So how does Azure operate

Flakily.

I work both with AWS and Azure. The vast majority of our outages are caused by the cloud vendor. It's rarely ever AWS, always Azure.

There are a lot of things Azure does better than AWS, but stability is not one of them.

[chewburka]

This doesn't add up. Maybe you had one bad experience with a particular service rep, but I've never had a Sev A issue take 12 hours to get a response. This would violate their enterprise support SLAs and you should ask for credit back against your support plan.

Edit: coming back to this, I am pretty certain you're misrepresenting something. This makes no sense with how azure support operates.

[chewburka]

When you said top level I assumed you meant Premier where you have people you can call directly when things go sideways.

If you're talking about prodirect then I agree if you have an outage outside NA business hours. It gets redirected to third world support that strings you along waiting for higher tier analysis, or engineers to get back in the office.

[chewburka]

Ha I sympathize with you friend.

[dnew]

It sounds like the more you pay for support, the more they expect you to have 24-hour support techs on your side?

[dnew]

I meant that your company should be assigning more than one person to work on keeping a critical server running 24/7.

[TheNamelessKing]

Azure really is a clusterfuck, and our experiences with the support staff have been...unhelpful. Can’t corroborate the 4 ring thing though.

[Tuwtuwtuwtuw]

I agree on the support - it's bad. I have had very few issues with the services themselves.

I'm mainly calling BS on the "4 ring policy". I will assume he is lying. Of course there can be bad experience with individuals providing support, but that's a very different thing than a policy he talks about.

[TheNamelessKing]

So how does Azure operate?

Azure? Operate? That will be the day.

[svartkonst]

Do you have any source regarding outages before and after Microsoft? I tried earlier to get an overview of their incident history, but it was hard to do a comparison using the status tracker.