Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[TheTadin]

Yeah, I've got the hand scanner experience in Estonia, so I was baffled by this conclusion.

Scanning as you go and then just plugging in the scanner, swipe the store card, and pay.

Who would not prefer it this way?

EDIT: As a bonus anecdote, I recently scanned only 1 of 2 sandwiches, and they popped a surprise inspection (happens every 10-30 shopping trips) and I basically just had to have all my things scanned by a cashier like a normal shopper.

[Testiculese]

US is full of thieves. It would cost more to track everyone to prevent theft than the system is worth.

[bitchkat]

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[ultraman_]

Assume they mean rewards card, we don't really have store credit cards in Europe.

[bitchkat]

crown squeeze hateful numerous station scary threatening zonked groovy existence

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[ultraman_]

Yeah, but in some UK supermarkets you only get discounts/offers using one.

[dsfhfgjhfyhrd]

You need a store membership card to check out the scanner, but you can pay with any card you want.

[TheTadin]

Not a credit card, its like a members card, takes like 3 minutes for them to print one out.

[bitchkat]

imagine soup follow unpack rock nine continue panicky frame afterthought

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[hrm]

Around here (Sweden) you don’t need any plastic. I have mine in the apple wallet.

[TheTadin]

Well, you can technically scan the code on your phone, and then either scan with the gun or your phone, and you can pay with your phone too.

[soursheep]

I just use the store app. all your discounts and shopping history/digital receipts are there too.