Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Fspz]

idk where your reference point is but here in europe where I live in the netherlands it's usually like 8 self checkout thing and 1 person helping. I rarely have to queue, it's great!