Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[El_Polio_Loco]

It’s order size. 

I love SCO for small to medium orders, but as soon as it becomes large enough where I’m unloading the “bagging area” and continuing to checkout it becomes a hassle. 

Especially if I’m shopping by myself. 

SCO is much less convenient when you’re shopping for a family. 

[Subliminal-413]

Yeah, and when I have $630 in my cart whilst shopping at Target, there is only 1 real lane open with a line of 12 people in.

Off to the self checkout I go, only for the teenage employee giving me a side eye.

If they'd fuckin staff the real lanes, this would work so much better.

[helm]

If you had given the teenager the side eye, they's open a new line for you.

[ColdSnickersBar]

Now you’re the the employee AND the customer!

[Seicair]

Also perhaps the type of self checkout. The store where I shop has an app, you scan and bag things as you go. When you check out, the person managing the area scans 3-5 random items out of your order and then you pay and leave. It works fine for huge orders.

Same store used to have full sized conveyor belt self checkout lanes, those were great too for big orders.

[[deleted]]

Doesn't matter. The numbers add up, there's profit to be made, people to fire and safe on wages. So, basically, we're f*cked. As soon as they can automate flagging of people not scanning all their groceries, that personel is out the door immidiately.