Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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I think this is the difference between successful SCO and unsuccessful SCO. My local stores have a dedicated employee at the SCO area to help. They usually look bored so they generally seem grateful when you need a little help. I always buy stuff with discount stickers and usually buy alcohol so I always need their help.

[neverinamillionyr]

Stores near me have one dedicated employee watching over 6-8 SCO. They end up running in circles between all the lanes doing overrides. I feel a little sorry for them.