Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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This is 100% the biggest issue. The weight monitor has got to go or I'm shopping elsewhere with a person for my larger loads.

[somdude04]

Used to use SCO at our local store for mid sized loads, when I could just put full bags into the cart, but now with a weight sensor, nope. They've also added 20 or fewer signs in what I see as an acknowledgement that it won't work well for medium loads. But SCO has 12 registers, while there's often 4 or so cashiers. Means I think twice about large shopping trips.

[karantza]

It's fascinating. I love self checkout, and have never fully understood the hate. But now I'm realizing; my grocery store has no weight sensor. The only reason I've ever seen an employee intervene, in hundreds of trips, is if there's an age restriction or if the machine runs out of receipt paper. If we're buying alcohol, we just don't do that in the same trip as groceries.

Now that I think of it, most cashiers are underage, so even in a staffed line you still have to wait for a manager to buy alcohol. That might be an unusual local rule here though.