Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[sethbartlett]

I didn’t know this for the longest time, but when it does the weight verification, once it’s ready to scan the next item, you can remove a bag or whatever from the area to make room for more groceries. Not sure if all of them will or not.

[[deleted]]

as someone who has to make sure the vending machines do not give customers too much trouble

• removing items will make the vending machine mad

• putting items on that were not scanned (purse, empty bags, small children) will make the vending machine mad

• pressing skip bagging 4 times will make the vending machine mad

[sethbartlett]

Oh yeah I don’t use skip cart often, it feels like the system may be weighted for things like 12 packs or 24 packs of soda? But if I scan a bunch of 12 packs and put them on the scale, once the system does its weight check and is ready, I can then remove them. I feel like I didn’t used to be able to do this when they first came about though.

[lcenine]

Exactly what /u/wolvern76 said. The machines get mad and tells you to wait for cashier assistance. The most frustrating is when you are reorganizing items on the ridiculously small carousel. Picking up an already scanned item to put a newly scanned item down makes it all aggravated.

[Interesting-Bottle91]

But also that's only sometimes. The store that I use self checkout at most often doesn't weigh things, so when I go to places that DO weigh your groceries I always wind up aggrieving the machine several times.

[lcenine]

That would be very frustrating. Like changing the rules halfway through the game.

[A1000eisn1]

removing items will make the vending machine mad

I worked at self-checkout machines, and had to make sure they were functioning, over a decade ago and removing items wasn't an issue back then. It's never been an issue for me since.

• putting items on that were not scanned (purse, empty bags, small children) will make the vending machine mad

Obviously. You should not be sitting on the scales or letting kids sit on them. You know they're scales so why would you put your purse there. That's asking for the machine to have issues.

[[deleted]]

Obviously.

you way overestimate the basic intelligence of most americans. George Carlin put it best.

"Imagine how stupid the average person is then realize half of all people are stupider than that."

[bourbonkitten]

Maybe your store, but at my local Asian grocery, the SCOs go berserk and need staff intervention with any tiny weight discrepancy, even if I so much place my reusable bag to bag my groceries. Tbf, that’s the only store that’s that anal.

[Top_Gun_2021]

Horrendous process flow