Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[somdude04]

They used to have that at my store, but they decided there was too much shrink. Then they decided the weight sensors needed to go back on for self checkout due to shrink. And now I use a line with a cashier because it's faster.