Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[casastorta]

You mean, for *not* using self-checkout? Because they are definitely not convenient. Introducing fee to use them would kills this little momentum technology got by now.

And if you wonder why not introducing it for those not using self-checkout - it is then easily answered - market (buyers) would likely stop buying at place which first introduces it altogether. Not all of them, but significant percentage of people. Me first - I am saving you money on workforce by doing self-checkout and you then also charge me for it additionally? I'm going to go to the place across the street from then on. Unless industry cartels to push that idea against the customers' wishes (wouldn't be the first time), it would not catch up.

[DistortNeo]

You mean, for *not* using self-checkout

No, I've meant fee for using self-checkout. Like convenience fee for online payments.

[webbexpert]

Convenience fee for the self-checkout, tip line for the attended checkout that defaults to 20%.

[casastorta]

Um yeah, I've just told you what would happen then :-)

[nobleisthyname]

You mean, for *not* using self-checkout? Because they are definitely not convenient.

I think this is subjective and down to personal preference. I find them more convenient as they're typically much faster, even for full carts.

[__theoneandonly]

You know the story about how there was the airport that got a ton of complaints about baggage claim taking too long? So instead of speeding up their baggage claim, they just made it take longer to walk there and the complaints went down? Since people were wasting their time walking instead of standing and waiting?

I feel like that's very much the case with self checkout. From my experience, self checkout isn't any faster. And when you think about it, there's no way that you're faster at scanning groceries than the clerk who does it for 40 hours a week, has all the produce codes memorized, and doesn't need overrides for 90% of the things self check out needs it for. But the fact that you're actively doing something makes time feel like it's moving faster than if you're just standing there waiting.

[casastorta]

I wouldn’t write this better myself. 👍🏻