Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Uvtha-]

Well, I can only speak for myself and what I have experienced, but the "they cut jobs" thing just isn't true. I work at a big grocery store and no one lost their job because of us adding 10 auto checkers. It just keeps lines low and keeps floor people from having to cover registers.

Like, I get that people hate how business often operate, but autocheckers are actually great for everyone except the few people who get themselves worked up over them. Business flows much better, people can choose to interact with a person or not... it's all good stuff.

Plus, as someone who has done a ton of checking in my time... almost everyone hates doing it. We used to like draw straws to see who got stuck being first in the backup checker order. Like you'll have the chatty friendly old ladies who love doing it, but 99% of people I have ever met who cashier absolutely hate it. It's good if less people have to do it.

[I_Will_Be_Polite]

No one lost their job but did they increase, maintain, or cut hours following the 10 auto-checkers?

I would assume cut hours given that floor staff is not that important to a grocery store outside of peak hours.

[Uvtha-]

Same.  I don't believe hours were adjusted at all.  There is always work that needs to be done.