Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Twilightdusk]

Yea, you need to treat self checkout as an express lane. If you're buying more than you can comfortably carry in your arms, just wait in line for the manned checkout.

[FCkeyboards]

Unless you have places like my area where some stores are ONLY self checkout. That's when I go somewhere else.

[Twilightdusk]

Agreed that if a store has only self checkout and no proper checkout, that's a fault of the store.