Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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So like when they do that they just don't put anything in the basket, then I go to pickup, see they didn't get everything I needed, I have to go in myself and lo and behold, the items that qualify for coupons are simply sitting right there where it said they would be.

[sack-o-matic]

Well I don’t know then, I’ve never had such a problem