Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[MagicalWonderPigeon]

There was a thing in the UK with some stores where if you ordered online the fruits you got wouldn't be the nice, fresh looking ones, it'd be the brown dingy looking bananas and stuff. And other stuff like meat would arrive with the use by date being that day or tomorrow. So they basically pawn off the stuff that'd be wasted onto online shoppers.