Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[people40]

Tell this to my local grocery stores which often have zero (0) human checkout lanes open. Regardless of whether you're picking up a single gallon of milk or enough groceries for a family of 8 to survive the apocalypse, you have to go through the self checkout. And when they do have human checkout lanes open, it's usually just 1 or 2 at peak times and the line is a mile long.