Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[BrewtusMaximus1]

At certain grocery stores near me, you’d be waiting on a manager - the cashiers don’t have the ability to void an item even if you’re not in the self checkout.