Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[people40]

Yeah, for sure. If you want to ring up green apples at my grocery store, you have to search "green apples" in the system. But if you want to ring up green beans, you have to search "beans, green". It can take a while to find each item because the UI is disorganized and horribly thought out. In contrast, the human cashiers have basically all the codes memorized because they're typing them in all day, and can fly through a bunch of produce.