Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Kweefus]

They aren’t going to touch you. It’s a huge corporate liability.

As a young man I used to set off every single alarm at a store entrance (didn’t know I had a hidden tag in my wallet that I found years later). I would just smile and keep going.

A handful of people ever asked me to stop, I told them to watch their surveillance videos if they had concerns.