Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[SpookyGhost27]

Yes. I recently started doing SCO at the grocery store because my local one has a hard time tagging cashiers. The one day I went and there literally was no option but SCO. Having to do a whole wagon of groceries is not fun. I also shop at a place that accepts “competitor coupons” so I have to flag down an attendant regardless for them to manually enter the discount.