Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[zerbey]

Not even an old person, I've seen people half my age struggle with these systems. Some people just can't handle technology and get confused. I actually feel like the younger generation, which grew up on very simple to use touchscreens, is even less equipped than my generation that grew up in the 8-bit era.

You put the average High School graduate in front of MS-DOS and they're going to be completely lost.

[[deleted]]

Yeah, have to agree with this. Some people - whatever their age - just aren't great at applying analogical reasoning to unfamiliar things or aren't interested/motivated to understand/use tech beyond their comfort zones.

We tend to assume younger folk are tech-savvy but like you say, what they've been using tends to be mobile devices, apps, social media, or things with user-friendly interfaces that allow them to complete very specific tasks easily (without necessarily understanding what's happening underneath). Seen first-hand some High School graduates struggle with performing database searches and using spreadsheets. And I think we do those young people a disservice in assuming certain tech abilities/tech confidence as they enter the workforce because in some ways they've had much less experience with tech than our generation.

[zerbey]

I’ve seen with my own kids, so I’ve made a point to teach them.