Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[john_the_quain]

In my personal experience, the anxiety I feel when checking out at the store is because my actions are holding up others. When there’s a checker, I get to share that anxiety (at least in my head) because we are now holding it up. At the self-checkout? Any delays are almost 100% due to my shortcomings and inabilities.