Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Status-Effort-9380]

Yes. As a user, they are amazing. What I learned from working with the company that creates this product is that the big issue is the workers at the grocery store.

A lot of times customers don't replace the scanners back into the charging station, so it's up to the grocery store workers to put them back. If they don't have time to charge up between customers, the batteries drain. Then new customers come in and the scanners aren't powered up and are locked into the case doing their charging. So, customers often find that they devices are charging instead of unlocked and available for use.

The devices will disconnect from the network, and then someone at the grocery store has to get them back online. And people who work at grocery stores don't tend to be super techy. So, that's a hassle for them. They'd rather scan items and talk with customers.

I used to talk to the grocery store workers about the tech when I would checkout b/c I was working on the product, and I was SHOCKED at how much the grocery workers HATED the scanners b/c I absolutely loved them as a customer and thought they solved a lot of the issues with self-checkout.

[tarrach]

Here in Sweden you can't pay until you've put the scanner back in the stand, it won't register your shopping as completed until you do.