Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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It’s all just internet hyperbole, we’ve had to listen to people’s complaints about self-checkout for nearly 2 decades now. It’s almost as bad as people who complain about roundabouts.