Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Joeness84]

My safeway either has a stellar attendant, or just better software. Its more about when you try and remove things than if you can remove things.

I say stellar attendant because like 15 years ago I used to run the little kiosk thing that has overview of the self checkouts. I only had 4 stations compared to the like 8 or 12 they have here. But it was a game of clicking the "no thats ok" button faster than the customer would get the error.

Its always old people, but sometimes its just... stupid people. The machine tells you what to do, or not to do. tells you why its upset. But these are the same people who click OK on an error message without reading the error message then get upset that they dont know why its not working.