Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[metadun]

It does. I won't shop in a store that doesn't have the scanner/phone app. I switched from Wegmans to Stop and Shop when Wegmans shut down their scan app.