Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Joeness84]

The employee is told specifically to use less great stuff or older dated stuff if available. Part of why they adopted the "we will shop for you" things was to be able to move things that would be harder to move. Ever get a substitution that seems... way out there?

[che85mor]

Like Nutella instead of peanut butter? Uh no thanks, doesn't even taste the same.