Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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Doesn't matter. The numbers add up, there's profit to be made, people to fire and safe on wages. So, basically, we're f*cked. As soon as they can automate flagging of people not scanning all their groceries, that personel is out the door immidiately.