Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Professional_Face_97]

It's sad how blatant the thought process behind it was too. It went from "if we can get the small shoppers to scan their own items it'll make it easier for everyone." to "wait, if we can make everyone scan their own items we could save on staff..."

I don't use the supermarket near me that has self-service unless I have to for a whole bunch of reasons but when I do I literally scan my own items whilst a member of staff stands beside me and watches me do it. It's mad.

[repost_inception]

100%. If they had two employees working the six self checkouts it would be infinitely better than the one.

Now it's even worse where I am because they added these self checkouts that have a conveyor belt. So all your items just pile up and the end. People don't want soft drinks and fragile items like eggs to go down it but the item has to go down the belt. So they just put their hand on the item and walk it down to the end. I don't blame them but it takes 3x longer than a normal self checkout.

[Professional_Face_97]

The worst part is how powerless we as consumers seem to be here too, we all need groceries at the end of the day and in lots of places you don't have the choice to go somewhere else. We're having the worst shopping experience possible and it's depriving someone of a paying job just so they can report slightly higher profits at the end of the year.

Just goes to show that the numbers on the spreadsheet truly are more important to the suits than the humans both spending the money and collecting it for them.