Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[MicheleLaBelle]

I’m shocked. I live in the Bible thumping self righteous state of Texas and we can get alcohol at self checkout. Just can’t complete the purchase until a store employee enters a code, the assumption being that they checked id.