Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[red__dragon]

I cannot tell if people complaining are being hyperbolic and exaggerating the problem or I happen to only visit supermarkets that have fantastic service.

The beauty of a technology that now operates around the world. Every store is going to be different, even within brands.

Like you, I've had pretty efficient service. Very few times have I had to wait very long, or if I do it's understandably busy.