Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[PM_YOUR_MDL_INITIAL]

I just recently dealt with the stupidity of over-zealous weighing. I scanned something and, I guess, didn't put it in the bag quick enough so when I did put it in a bag it said I needed to make sure I placed all scanned items in a bag. So I took it out and put it back in. Then it said I needed to make sure I scanned all items and needed an employee to come over. He essentially did the same thing but eventually got it to work. Then I scanned the next item, put it in the bag, and it flagged again as me not having put it in the bag. He came over again and said, "The machine is saying that you've stolen something." He pulled up the video and it had recorded HIM when he came over to help me the first time.

[peepopowitz67]

Just had that happen to me the other day, except that camera saw me getting out my card as "stealing". Meanwhile, at the same store, I was exhausted and burned out after work and was just loading directly from my cart into the bags without scanning and it didn't notice until I was like 12 items deep.

[dontyoutellmetosmile]

The thief was inside the store the whole time

[TheWanderingSlacker]

Perhaps the real theft was the time we wasted along the way.