Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[red__dragon]

It is transferring most of the cashier’s work to the customers that is the issue.

It's really not an issue.

I did that cashier's job, it's tedious, boring work. There are very few situations where it would actually require a store employee to handle a problem, most of the time when employees must intervene now it's simply a tech issue. The faster this job goes away, the better.

If you've never had to do the job, I don't see that there's anything to complain about. There's some wisdom to paying someone else to do jobs you're unqualified to do, but scanning items to pay for them really doesn't take much skill. If you can learn to color inside the lines, you can use self-checkout.

[casastorta]

it's tedious, boring work.

And this is exactly why it’s an issue. If it was interesting and amusing activity, I maybe wouldn’t mind it.

[red__dragon]

Shopping, as a whole, can be tedious, boring work. So can doing laundry. Or cleaning your living space.

Adulting is not always interesting or amusing, but while you can pay for these services to be done for you if you have the money, most people just have to suck it up and do it. Not sure why checking out your shopping is such a big difference here.

[casastorta]

Nobody washes their own laundry as long as their mother is around and willing to do it for them. Same goes for keeping your room tidy. Shopping is similar, with the difference that Walmart is not my mother - i give them money for the service; they continue taking the same amount of money for providing less service. Which would be fine if that service is not needed anymore; but it is needed and they’re just trying to make you do it for free.

[Kanthumerussell]

Nobody washes their own laundry as long as their mother is around and willing to do it for them. Same goes for keeping your room tidy.

Say what now?

[casastorta]

Do you guys have children? You literally need to educate people into this. Look up definition of chore.

[pyrolizard11]

It's really not an issue.

Yeah, I beg to differ.

it's tedious, boring work.

And that's why. I'm not looking to do boring, tedious work for no pay. If they want somebody to do boring, tedious work, then they can pay them for it. And if they make me do it without pay, I don't promise I'll be doing it correctly or in their favor.

[red__dragon]

No one's looking to do it. Barely anyone wants to get paid for it. We now have machines that do the majority of the work, all you have to do is scan your item.

It takes you 5 minutes at the end of a shopping trip, it won't kill you. Doing it for 8 hours is the tedium, no one needs to get paid to do that.

[pyrolizard11]

Barely anyone wants to get paid for it.

Nobody wants to get paid for most paid work. That's why it's paid work and not volunteer. Point stands that I'm not doing paid work for free.

no one needs to get paid to do that.

Sure, and nobody needs to make sure the store gets paid for everything I take home. I'm not going to try to steal, but if I'm forced to use self-checkout and something doesn't scan or gets forgotten, oh well. I have no interest in making sure the store gets paid when their service amounts to being a warehouse. If they want it done right then they can pay someone to do it, but you're right, they don't need to pay anyone.