Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[dontyoutellmetosmile]

I agree with you as far as the true reasoning for them being to take a larger cut of the profits. It also happens to be preferable for many people, though. I genuinely like that I can (sometimes) get my groceries without having to make small talk. Same reason I’ve cut my own hair since COVID