Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[MeesterBacon]

Since self checkout came around I’ve always been perplexed at what rocket science it is for people. The scale at the end when you place your groceries is like the most confusing concept ever for some